Effective Date: 06/19/12
GENERAL RETURN AND EXCHANGE POLICY
General Return Policy
Tres Centavos Sauces does not use preservatives or additives in the manufacturing process of our food products. Therefore, our food products have a shorter shelf-life once opened than most products produced by our competitors. In general our products will remain fresh for 7-10 days if properly refrigerated. The benefit is a better, healthier and all natural product for our consumers. Due to the fragile nature and packaging of our products and to avoid possible contamination or bacteria into our processing facility, our general return policy is as follows:
All sales final. No refunds. No returns.
General Exchange Policy
Exchanges are allowed for the same item only within 15 days of date of purchase. Please request a Return Merchandise Authorization (RMA) at firstname.lastname@example.org.
Please note that it takes us 3 to 5 business days to process RMA requests once submitted. You will be notified concerning the correct exchange procedure for your existing products once we approve your exchange request and issue an RMA number. You may exchange new, unopened items sold and fulfilled by Tres Centavos Sauces online only and not sold to you through your local grocer or retailer.
If the requested exchange is not due to our error in fulfillment or shipping, you will be assessed additional shipping charges to deliver new product to you.
Items that are not eligible for exchange include:
- Any product missing its UPC label
- Products purchased more than 15 days prior to request
- Any item opened or has obvious signs of use
- Any item not returned in the condition it was received
Exception To Exchange Policy
Exchange requests made more than 15 days from date of purchase will not be eligible for exchange in which case our General Return Policy will apply.